Business, strategic management Jobs for Mid-level in Kenya

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Hugo

Product Manager, CX Solutions

Nairobi

Kenya

Hugo

Consulting + 2 more

Product Manager, CX Solutions

Job details

Contract Type

Description

Qualifications & Experience:

  • 4–8 years experience in product management, IT Project Management, strategy, operations, or related roles.
  • Strong understanding of modern product practices (discovery, experimentation, iterative delivery).
  • Proven ability to work across technical and non-technical teams.
  • Comfortable operating in ambiguous, fast-changing environments.
  • Strong problem-solving, communication, and stakeholder management skills.
  • Experience launching new products or services (0→1 or scaling).


Responsibilities
  • Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.
  • Translate operational pain points into clear product concepts and solution proposals.
  • Define and manage product roadmaps, balancing quick experiments with longer-term bets.
  • Run rapid pilots and MVPs to test new ideas with real clients before scaling.
  • Work with internal and external engineering teams to define requirements and guide delivery.
  • Partner with sales and CX leadership to support product positioning, pitches, and pilots.
  • Help turn experimental solutions into repeatable offerings.
  • Track product performance and impact (adoption, revenue, cost savings, client satisfaction).
  • Drive cross-functional execution across operations, engineering, analytics, and commercial teams.
  • Influence senior stakeholders through structured thinking, data, and clear communication
  • Document learnings and build repeatable playbooks for new product launches.


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