Requirements

• Undergraduate Degree in Business Informatics, Information System, Computer Science, Business Administration or Business Analyst certification
  
• 3-5 years’ experience in business analysis or IT service delivery, software training and key user management
  
• Essential: analytical skills and the ability to structure and explain technical content comprehensively, excellent communication skills, analytical and proactive mind-set, good knowledge of D365 ERP applications, good knowledge of Finance processes
  
• Desired: knowledge of ITIL, experience in SQL and data visualisation tools, Devops, advanced excel.
  

Other competencies and soft skills:

• Essential: Openness to intercultural diversity, communication and stakeholder management, attention to detail, and critical thinking
  
• Desired: Process orientation, problem-solving, innovation mindset
  

• Conduct Requirement, Change and Test management according to ALM framework.
  
• Gather, analyze, and document business needs.
  
• Translate business needs into functional and technical specifications.
  
• Conduct stakeholder workshops.
  
• Collaborate with product owners, system analysts and developers/external consultants.
  
• Provide and ensure system Operation and support to D365 Finance and Operations users.
  
• Continuously improve and assure quality of D365 applications, implement modifications, additional configurations and modules.
  
• Ensure data quality, consistency and compliance with organizational standards.
  
• Provide expert knowledge to support Finance process design.
  
• Cooperate with stakeholders to understand finance business needs and provide tailored solutions
  
• Coordinate with technical teams to support integrations between D365 HR and other enterprise applications
  
• Ensure proper documentation of configurations, system changes and operational procedures
  
• Provide trainings and product documentation to D365 users
  
• Establish a keyuser network and ensure knowledge sharing
  

Responsibilities to uphold safeguarding (standards) and promote a safe environment

As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to:

• Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
  
• Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
  
• Integrate safeguarding principles into your daily decisions and tasks.
  
• Report any safeguarding concerns promptly and in line with procedures.
  
• Promote values-based culture, accountability and zero tolerance of harm.