Product Acceleration (35%)

• Manage feature development end-to-end; provide guidance and feedback to Product Analysts and Engineers, ensuring everyone is aligned.
  
• Take ownership of products to drive the product and business-planning process across cross-functional teams of the company.
  
• Be the voice of the customer in the product development process.
  
• Develop use cases documentation and mock-ups for proposed customer journeys.
  
• Collaborate with Managers in Customer Management, Operations, Portfolio Management, Data Science, and Engineers in cross-area features to build products.
  
• Drive teams to acquire necessary data to back assumptions, show value, and drive prioritization.
  

Product Strategy (30%)

• Develop product positioning and messaging that differentiates our products and features across primary market segments.
  
• Define initial product propositions and go-to-market strategies for new expansion markets.
  
• Align stakeholders around the vision for the product and prioritize product features and capabilities.
  
• Meet with the C-suite to discuss financial data and ways to improve business operations.
  

Customer (20%)

• Develop a deep understanding of our users and gauge customer needs to propose prospective solutions.
  
• Drive the execution of all product lifecycle processes, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
  
• Work with the Senior Product Manager to identify potential opportunity areas, determine the impact for our customers, and implement the most effective course of action.
  
• Run experiments to improve signup conversion ratios, lead-to-customer conversion ratios, time-to-value for new customers, and the adoption of new features.
  
• Send quality messages and notifications to customers at the right time.
  
• Remove bad friction from the user experience.
  

Learning and Growth (15%)

• Drive Employee Engagement initiatives within the Product department.
  
• Maintain high performance and personal growth.
  
• Help team members achieve their career growth plans.
  
• Ensure up-to-date and actionable competency assessments and development plans.
  
• Foster close collaboration among staff and relevant stakeholders across the Group to cultivate collective responsibility for achieving business goals.