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Hugo
Product Manager, CX Solutions
Nairobi
• Kenya
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HugoProfession (Consulting, business support, auditing)
Industry (Business, strategic management)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Consulting, business support, auditing,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,
Seniority (Business, strategic management, Consulting, business support, auditing)
© Fuzu Ltd
Hugo
Consulting + 2 more
Description
Qualifications & Experience:
- 4–8 years experience in product management, IT Project Management, strategy, operations, or related roles.
- Strong understanding of modern product practices (discovery, experimentation, iterative delivery).
- Proven ability to work across technical and non-technical teams.
- Comfortable operating in ambiguous, fast-changing environments.
- Strong problem-solving, communication, and stakeholder management skills.
- Experience launching new products or services (0→1 or scaling).
Responsibilities
- Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.
- Translate operational pain points into clear product concepts and solution proposals.
- Define and manage product roadmaps, balancing quick experiments with longer-term bets.
- Run rapid pilots and MVPs to test new ideas with real clients before scaling.
- Work with internal and external engineering teams to define requirements and guide delivery.
- Partner with sales and CX leadership to support product positioning, pitches, and pilots.
- Help turn experimental solutions into repeatable offerings.
- Track product performance and impact (adoption, revenue, cost savings, client satisfaction).
- Drive cross-functional execution across operations, engineering, analytics, and commercial teams.
- Influence senior stakeholders through structured thinking, data, and clear communication
- Document learnings and build repeatable playbooks for new product launches.
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