Experience Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent professional experience.
  
• Minimum of 3 years of hands-on experience with ServiceNow administration.
  
• ServiceNow Certified System Administrator certification required.
  
• Experience supporting core ServiceNow modules such as Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management.
  
• Experience with user administration, group management, role assignments, access support, and basic security administration.
  
• Experience configuring and maintaining ServiceNow forms, lists, tables, catalog items, record producers, reports, dashboards, workflows, and notifications.
  
• Basic to intermediate JavaScript experience within the ServiceNow platform, including exposure to Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and scheduled jobs.
  
• Experience supporting testing, release validation, documentation, and end-user training.
  
• Strong analytical, troubleshooting, communication, and documentation skills.
  
• Ability to work collaboratively with technical teams, business stakeholders, and end users.
  

Preferred Requirements

• ServiceNow Certified Application Developer certification preferred.
  
• Experience with Flow Designer, approvals, automation, and platform process improvements.
  
• Experience supporting ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or other approved integration methods.
  
• Experience with Service Portal configuration and enhancement, including pages, widgets, catalog experiences, and user-facing functionality.
  
• Experience with Automated Test Framework, regression testing, update sets, patches, upgrades, and release validation.
  
• Experience supporting ITIL-based processes and ServiceNow platform best practices.