Ensure 24/7 availability and optimal performance of all business applications, including core banking and payments systems, in alignment with IT policies and the bank’s strategic objectives.
Oversee and manage business applications, ensuring stability, security, and efficiency.
Troubleshoot and resolve application issues, minimizing downtime and ensuring quick incident resolution.
Coordinate with vendors and internal teams to resolve issues and manage patch updates and version upgrades.

System Enhancements and Optimization — 20%

Identify opportunities to improve banking applications, enhance user experience, and increase operational efficiency.
Implement system enhancements based on business and regulatory requirements.
Perform performance tuning, system optimization, and automation of manual processes.

Security and Compliance — 10%

Ensure all applications adhere to security best practices and comply with regulatory requirements.
Participate in IT risk assessments and security audits, ensuring appropriate controls are in place.

Technical Expertise and Development — 20%

Ensure seamless integration of banking applications with other enterprise systems.
Conduct root cause analysis and proactively address potential issues before they affect business operations.
Support the development and testing of new features, APIs, and interfaces for banking solutions.

Project Management and Stakeholder Management — 20%

Collaborate with business units, IT teams, and third-party vendors to manage project lifecycles.
Participate in business requirements gathering and ensure timely execution of projects.
Assist with regulatory and audit compliance relating to banking applications.

Key Relationships

Education, Knowledge, Skills, and Experience Requirements

Education and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field.
At least five years of experience managing business applications, preferably in the banking or financial services sector.

Technical Knowledge and Skills

Strong knowledge of banking systems, middleware solutions, and digital banking applications.
Proficiency in SQL, Oracle database management, APIs, and system integrations.
Hands-on experience working with Oracle FLEXCUBE banking applications.
Hands-on experience working with payments and money transfer applications.
Hands-on experience with IT service management frameworks, particularly ITIL, is an added advantage.

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