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Bill & Melinda Gates Foundation, CIC Insurance Group, Ericsson kenya, ICIPE, Smoothtel KenyaProfession (Senior-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Manufacturing, operations, quality,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Sports, beauty, wellbeing,Teaching, training,Transportation, logistics, driving,
Industry (Information technology, software development, data, Senior-level)
Seniority (Information technology, software development, data)
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CIC Insurance Group
Banking + 2 more
Description
Who We’re Looking For
Qualifications
- Master’s degree in ICT or relevant degree
- Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
- 10 – 12 years’ experience at a leadership level
Key Competencies
- Strategic and design Thinking
- Stakeholder Engagement & collaboration, Vendor & Partner Management
- Customer-Centric Mindset
- Change Management, Project & Product Management
- Technology Fluency & Data literacy
- Team Leadership & Talent Development
- Business Process Re-engineering
- Cybersecurity & compliance awareness
- Communication & Presentation
- Problem Solving & Adaptability
- Financial Acumen & Business Case Development
Responsibilities
- Enterprise Service Operations Ownership
- Incident Management Leadership
- Release & Change Management Governance
- Service Desk & 1st-Level Support Oversight
- In charge of Monitoring & Service Availability
- Lead Disaster Recovery & Business Continuity
- Service Performance & Reporting
- Service Transition Governance from Build to Run
- Align Service Operations with Enterprise Risk Management
- Mentor and develop a high-performance team
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