KEY TECHNICAL SKILLS & COMPETENCIES

• Elasticsearch, Logstash, Kibana (ELK Stack)
  
• Microsoft Azure
  
• Unix / Linux and Shell Scripting
  
• SQL and database concepts
  
• Monitoring and observability tools
  
• Strong analytical, problem‑solving, and documentation skills
  

EXPERIENCE REQUIREMENTS

• Minimum 2 years’ experience in a Site Reliability Engineering, DevOps, or Production Support role
  
• Mandatory hands‑on experience with ELK Stack
  
• Experience supporting banking or enterprise‑scale applications
  

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in science, Engineering, Information Technology, or a related field
  
• Nice to have: ELK, Azure, or other relevant cloud/observability certifications
  

. ELK Engineering and Log Analytics

• Install, configure, and maintain ELK stack components (Elasticsearch, Logstash, Kibana, Beats) across environments.
  
• Design efficient dashboards, graphs, and visualizations that translate application logs into business‑readable insights.
  
• Analyze application logs to identify trends, risks, and incidents affecting system performance and availability.
  
• Develop customized reports, bar charts, and pie charts to support operational and business decision‑making.
  
• Implement ELK‑triggered auto‑healing and remediation scripts to detect and resolve incidents proactively.
  

2. Toil Reduction and Automation

• Identify repetitive, manual, and reactive operational tasks and eliminate them through automation.
  
• Develop scripts and tools using languages such as Python, Bash, or Go to automate system maintenance and operational workflows.
  
• Implement Infrastructure as Code (IaC) using tools such as Terraform or Ansible to ensure consistent, repeatable infrastructure provisioning.
  
• Design and implement self‑healing systems capable of automatic recovery from common failures without human intervention.
  

3. Monitoring, Alerting, and Observability

• Define and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) in collaboration with business and development teams.
  
• Build and maintain robust monitoring, logging, and observability solutions using tools such as ELK, Prometheus, Grafana, or equivalent platforms.
  
• Configure intelligent, actionable alerts that minimize noise and false positives while ensuring rapid incident detection.
  
• Continuously improve monitoring coverage and system visibility to support proactive operations.
  

4. Incident Response and Management

• Participate in on‑call rotations to respond to critical system alerts and production incidents.
  
• Diagnose, mitigate, and resolve incidents to restore services within agreed SLAs.
  
• Conduct blameless post‑incident reviews to identify root causes and define preventative actions.
  
• Develop and maintain runbooks and playbooks for common incident scenarios to improve response time and consistency.
  

5. Capacity Planning and Performance Optimization

• Analyze historical system usage and trends to forecast future capacity requirements.
  
• Perform system and database performance tuning in collaboration with development teams.
  
• Conduct load and stress testing to identify bottlenecks before they impact production systems.
  
• Ensure systems are cost‑efficient, scalable, and capable of supporting business growth.
  

6. Cross‑Functional Collaboration

• Work closely with software development teams during solution design to ensure reliability, scalability, and operational readiness.
  
• Promote a DevOps and SRE culture through shared ownership of system reliability (“You Build It, You Run It”).
  
• Share knowledge, best practices, and documentation to uplift operational maturity across teams.