Skills and Experience :

• Bachelor’s degree in Supply Chain, Engineering, Information Systems, Business, Operations Management, or related field
  
• ERP or Microsoft Dynamics certification is an advantage
  
• 5–8 years of experience in ERP management, supply chain planning, or manufacturing systems
  
• Proven experience with Microsoft Dynamics NAV in manufacturing
  
• Strong experience with MPS/MRP, production planning, and inventory control
  
• Experience supporting ERP users in fast-paced environments
  
• Manufacturing/FMCG/industrial experience preferred
  
• Strong knowledge of Microsoft Dynamics NAV (configuration, transactions, support)
  
• Understanding of:
  • MPS/MRP logic
    
  • Demand and supply planning
    
  • Production orders
    
  • BOMs and routings
    
  • Purchase planning
    
  • Warehouse and stock movement transactions
    
• Ability to investigate and resolve NAV issues (functional and basic technical level)
  
• Understanding of ERP data structures, master data dependencies, and transaction flows
  
• Strong Excel and reporting skills
  
• Ability to support UAT, system testing, documentation, and change implementation
  
• SQL or NAV development knowledge is an added advantage
  
• Strong NAV technical + functional expertise
  
• Deep understanding of production planning, MPS/MRP, and inventory processes
  
• Able to troubleshoot system issues and understand operational impact
  
• Capable of owning planning processes and improving system efficiency
  

MPS /MRP Process Ownership in NAV

• Lead and manage the end-to-end Master Production Scheduling(MPS) and Material Requirements Planning(MRP) processes within Microsoft Dynamics NAV.
  
• Ensure planning parameters in NAV are correctly configured and maintained, including:
  • lead times
    
  • reorder policies
    
  • safety stock parameters
    
  • lot sizing rules
    
  • replenishment systems
    
  • demand planning inputs
    
  • forecast consumption logic
    
• Drive system discipline to ensure MPS/MRP outputs are accurate, reliable, and aligned with business requirements.
  
• Review and optimize planning master data to improve system-generated proposals and minimize planning exceptions.
  
• Support the monthly, weekly, and daily planning cycles by ensuring NAV generates effective purchase, production, and transfer recommendations.
  
• Monitor and improve the quality of system outputs related to supply plans, shortages. Excess stock, and production scheduling.
  
• Work closely with planning, procurement, production, warehouse, and inventory teams to translate operational needs into ERP process improvements.
  
• Ensure planning transactions and system processes are executed according to standard operation procedures.
  
• Identify and resolve root causes of MRP instability, including inaccurate master data, BOM issues, routing issues, inventory discrepancies, and transactional discipline gaps
  

NAV Functional and Technical Support

• Serve as the primary point of contact for NAV-related issues affecting planning, inventory, procurement, manufacturing, and related functions.
  
• Troubleshoot and resolve NAV issues raised by users, ensuring minimal disruption to operations.
  
• Analyze system errors, process failures, and data inconsistencies, and coordinate corrective actions.
  
• Provide hands-on support for NAV functional setup, issue diagnosis, testing, and user guidance.
  
• Liaise with internal IT teams, external NAV consultants, and developers where deeper technical intervention is required.
  
• Translate business issues into technical requirements and ensure solutions are properly implemented and tested.
  
• Support system upgrades, enhancements, patches, and change requests related to NAV.
  
• Maintain documentation of recurring issues, root causes, fixes, and process controls.
  

Master Data Governance

• Ensure the integrity of planning and inventory-related master data in NAV, including:
  • Item cards
    
  • BOMs
    
  • Routings
    
  • Vendor parameters
    
  • SKU classifications
    
  • Replenishment settings
    
  • Production and warehouse parameters
    
• Develop and enforce governance standards for data creation, maintenance, and change control.
  
• Conduct regular audits of critical data fields impacting MPS/MRP performance.
  
• Work with stakeholders to correct data inaccuracies affecting planning and execution.
  

ERP Improvement and Process Optimization

• Identify opportunities to improve ERP-supported planning and inventory processes.
  
• Drive continuous improvement initiatives to enhance:
  • Inventory health
    
  • Material availability
    
  • Plan accuracy
    
  • Service levels
    
  • System usability
    
• Recommend and implement process improvements, automation opportunities, and reporting tools within NAV.
  
• Partner with business teams to redesign workflows to improve ERP effectiveness.
  
• Support development of dashboards and KPIs for monitoring planning and ERP performance.
  

Cross-Functional Collaboration

• Work closely with Supply Chain, Production, Procurement, Warehouse, Finance, and IT teams.
  
• Ensure alignment between ERP planning logic and actual operational realities.
  
• Train and guide users on proper NAV transaction discipline and best practices.
  
• Act as a bridge between business users and technical teams.
  

Reporting, Controls and Compliance

• Monitor key planning and ERP performance indicators such as:
  • MRP exception levels
    
  • Stock-outs due to planning failure
    
  • Excess and obsolete inventory risks
    
  • Master data accuracy
    
  • System issue resolution lead time
    
  • Planning adherence
    
• Prepare reports and insights for management on ERP planning performance and system-related risks.
  
• Ensure planning processes in NAV are controlled, documented, and auditable.
  
• Support internal controls and compliance across ERP transactions impacting inventory and supply planning.