Published

Industry

Seniority

Customer support, client care Jobs in Kenya

13

jobs

CIC Group

Call Centre Nursing Executive – Medical Contact Centre

Nairobi, Kenya

Nala Money

Only on Fuzu
Operations Manager

Nairobi, Kenya

Cigna

Net Promoter Analyst

Nairobi, Kenya

Cigna

Customer Service Representative

Nairobi, Kenya

Kenya Medical Supplies Authority (KEMSA)

Deputy Director, Customer Services Institutional HPT Supplies

Nairobi, Kenya

Kenya Medical Supplies Authority (KEMSA)

Director, Customer Services Institutional HPT Supplies

Nairobi, Kenya

Kenya Medical Supplies Authority (KEMSA)

Deputy Director, Customer Services - County HPT Supplies

Nairobi, Kenya

Kenya Medical Supplies Authority (KEMSA)

Director, Customer Services

Nairobi, Kenya

Britam

Retail Customer Experience Associate

Nairobi, Kenya

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M-KOPA

Customer Insights Regional Lead - East Africa

Nairobi, Kenya

Call Centre Nursing Executive – Medical Contact Centre

Closing: Aug 17, 2022

6 days remaining

Published: Aug 10, 2022 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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PURPOSE:

To provide general customer service in respect to medical business customers.

PERSON SPECIFICATIONS

Academic Qualifications

  • Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
  • Diploma in Nursing or Health System Management would be an added advantage

Professional Qualifications

  • KRN/KRCHN

Experience

  • Up to three (3) years’ relevant experience in busy health environment
  • Experience in a medical call centre management unit will be an added advantage

Skills and Attributes

  • Problem solving skills;
  • Good analytical skills;
  • Computer literate in MS Office and other office applications;
  • Understanding of the working environment /competitors;
  • Technical competence in insurance;
  • Basic knowledge of regulations by AKI and IRA;
  • High emotional intelligence;


Responsibilities

PURPOSE:

To provide general customer service in respect to medical business customers.

PERSON SPECIFICATIONS

Academic Qualifications

  • Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
  • Diploma in Nursing or Health System Management would be an added advantage

Professional Qualifications

  • KRN/KRCHN

Experience

  • Up to three (3) years’ relevant experience in busy health environment
  • Experience in a medical call centre management unit will be an added advantage

Skills and Attributes

  • Problem solving skills;
  • Good analytical skills;
  • Computer literate in MS Office and other office applications;
  • Understanding of the working environment /competitors;
  • Technical competence in insurance;
  • Basic knowledge of regulations by AKI and IRA;
  • High emotional intelligence;


PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical emergency lines and ensure 24 hour coverage.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Handle customer service issues and queries.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.

GENERIC DUTIES

  • Participate in planning and budgeting for the department.
  • Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
  • Participate in premium collection and renewal follow up for clients.


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