Published
Profession
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Seniority
Customer support, client care Jobs in Kenya
13
jobs
CIC Group
Call Centre Nursing Executive – Medical Contact Centre
Nairobi, Kenya
Nala Money
Only on FuzuOperations Manager
Nairobi, Kenya
Cigna
Net Promoter Analyst
Nairobi, Kenya
Cigna
Customer Service Representative
Nairobi, Kenya
Kenya Medical Supplies Authority (KEMSA)
Deputy Director, Customer Services Institutional HPT Supplies
Nairobi, Kenya
Kenya Medical Supplies Authority (KEMSA)
Director, Customer Services Institutional HPT Supplies
Nairobi, Kenya
Kenya Medical Supplies Authority (KEMSA)
Deputy Director, Customer Services - County HPT Supplies
Nairobi, Kenya
Kenya Medical Supplies Authority (KEMSA)
Director, Customer Services
Nairobi, Kenya
Britam
Retail Customer Experience Associate
Nairobi, Kenya
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M-KOPA
Customer Insights Regional Lead - East Africa
Nairobi, Kenya
Closing: Aug 17, 2022
6 days remainingPublished: Aug 10, 2022 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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PURPOSE:
To provide general customer service in respect to medical business customers.
PERSON SPECIFICATIONS
Academic Qualifications
- Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
- Diploma in Nursing or Health System Management would be an added advantage
Professional Qualifications
- KRN/KRCHN
Experience
- Up to three (3) years’ relevant experience in busy health environment
- Experience in a medical call centre management unit will be an added advantage
Skills and Attributes
- Problem solving skills;
- Good analytical skills;
- Computer literate in MS Office and other office applications;
- Understanding of the working environment /competitors;
- Technical competence in insurance;
- Basic knowledge of regulations by AKI and IRA;
- High emotional intelligence;
Responsibilities
PURPOSE:
To provide general customer service in respect to medical business customers.
PERSON SPECIFICATIONS
Academic Qualifications
- Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
- Diploma in Nursing or Health System Management would be an added advantage
Professional Qualifications
- KRN/KRCHN
Experience
- Up to three (3) years’ relevant experience in busy health environment
- Experience in a medical call centre management unit will be an added advantage
Skills and Attributes
- Problem solving skills;
- Good analytical skills;
- Computer literate in MS Office and other office applications;
- Understanding of the working environment /competitors;
- Technical competence in insurance;
- Basic knowledge of regulations by AKI and IRA;
- High emotional intelligence;
PRIMARY RESPONSIBILITIES:
- Receive and respond to Medical emergency lines and ensure 24 hour coverage.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Handle customer service issues and queries.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
GENERIC DUTIES
- Participate in planning and budgeting for the department.
- Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
- Participate in premium collection and renewal follow up for clients.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.