Newark Frontiers
Debt Recovery Agent
Nairobi
• Kenya
Closed for applications
Newark Frontiers
Loan Officer
Nairobi
• Kenya
Closed for applications
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Newark Frontiers
Collection Officer
Nairobi
• Kenya
Closed for applications
Companies hiring now
Crossboundary , FSI Capital, Kompass Solutions Ltd, Newark Frontiers, Oasis OutsourcingProfession (Financial Services, Entry and Basic-level)
Industry (Entry and Basic-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Financial Services)
© Fuzu Ltd
Newark Frontiers
Financial Services
Description
The DRA Agent is responsible for managing overdue accounts through professional communication, negotiation, and follow-up. The role requires resilience, empathy, and teamwork to achieve recovery targets while ensuring compliance with company policies.
Responsibilities
- Make outbound and receive inbound calls on overdue payments.
- Negotiate realistic repayment plans that benefit both customer and company.
- Provide accurate details on account status and repayment terms.
- Record all interactions, agreements, and follow-ups in the system.
- Escalate complex cases to the Line Manager.
- Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
- Ensure compliance with company policies, regulations, and data protection laws.
- Maintain professionalism, courtesy, and empathy in all interactions.
- Collaborate with team members to meet overall goals.
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