Requirements:

• Minimum O ’level Certificate.
  
• Heart saver certification.
  
• Certificate/Diploma in Computer Operations or
  
• Certificate/experience in Front Office Management.
  

• Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.
  
• Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.
  
• Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.
  
• Ensure availability of required stationery in the unit and in the nursing stations.
  
• Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
  
• Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.
  
• Maintains open communication of available beds for admission with patient services staff and duty managers.
  
• Maintains physician fee for service book and ensure physicians have signed after ward rounds/procedures.
  
• Responds to enquiries by visitors and staff and provides appropriate directions.
  
• Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.
  
• Ensures patient records are sent to Medical Records Department upon patient discharge.
  
• Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients
  
• Handles incoming calls and directs them to the appropriate persons.
  
• Works closely with security officer of the unit to control visitors.