An HR professional with demonstrable experience heavily focused on employee relations and employment law, combined with operational HR or Shared Services leadership—with exposure spanning Sub-Saharan Africa and Europe (UK experience strongly preferred).

Established expertise in conducting complex workplace investigations, advising senior management on legal and compliance risk, and developing multi-jurisdictional ER policy and labour relations frameworks.

A relevant degree in Human Resources, Law, Business Administration, or Psychology and an IHRM Certificate, with strong analytical capability and experience using HR data and analytics to drive operational improvement are paramount.

Leading complex employee relations matters end-to-end: investigations into harassment, discrimination, and misconduct; strategic advice to senior leadership on disciplinary actions and legal risk; and developing the ER policy frameworks that ensure consistent, compliant practice across all operating markets. Serving as the organization's subject matter expert on labour relations: policy development aligned to local legislation.

Running HR Shared Services operations with precision: overseeing contracts, records governance, payroll input readiness, offboarding, and SLA performance across a multi-country employee base, while building the dashboards and reporting infrastructure that make the function visible and continuously improvable.

ER work at M-KOPA's scale — spanning seven markets, diverse employment contexts, and a high-velocity workforce — generates a body of case data that holds far more insight than the individual cases themselves. Trends in grievance types, repeat misconduct categories, investigation cycle times, market-level ER risk concentrations, and policy breach patterns are all signals waiting to be read. This role is expected to bring genuine analytical rigour to that data: identifying what is systemic versus isolated, advising leadership with evidence rather than instinct, and using those insights to drive targeted policy intervention and preventive action before issues escalate. At M-KOPA, ER leadership is not just reactive case management — it is intelligence-led people risk governance.