What we're looking for

Proven track record in HR operations, benefits administration, or HR Shared Services, with demonstrable experience across employee benefits, occupational health coordination, or global mobility support—ideally in a multi-country environment.

Working knowledge of Kenyan labour law, WIBA 2007, and DOSH requirements, with experience supporting occupational health or work injury programmes and an understanding of East African employment regulations.

A relevant degree in Human Resources, Law, Business Administration, or Psychology an IHRM Certificate, with strong analytical capability and experience using HR data and analytics to drive operational improvement are paramount.

Owning benefits operations end-to-end: administering medical insurance, pension, and welfare programmes; managing enrolments, exits, and benefit changes; resolving employee queries and coordinating provider escalations; liaising with brokers, underwriters, and benefits providers to ensure service delivery standards are met. Annual benefits reviews, utilisation tracking, and employee communications are all part of the mandate.

Leading occupational health and safety coordination: acting as the first point of contact for OH&S queries, coordinating pre-employment and periodic medicals, administering WIBA claims processes, maintaining injury logs and incident records, and supporting DOSH reporting compliance across markets.

Running the wellness and mobility support function: coordinating quarterly wellness activities, managing gym and fitness provider relationships, tracking programme effectiveness, and supporting employee relocation and international assignment processes—including visa, work permit, and immigration documentation coordination.

Across all of this, the role also owns vendor management, SLA adherence through Freshservice or equivalent platforms, PO and invoice tracking, and the reporting and dashboard infrastructure that makes the function visible and improvable.

Turning benefits data into operational intelligence: the benefits and wellness function sits on a significant volume of largely untapped data — spanning claims patterns, utilisation rates, provider performance, and population health trends across markets. The role is expected to move beyond transactional administration and into active data analysis: identifying what the numbers are telling us, surfacing inefficiencies, and driving process re-engineering decisions grounded in evidence. A data-centred mindset and proven analytical experience are therefore not optional extras — they are central to how this role creates value and keeps the function improvable over time.