Knowledge and Experience

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Project Management, or a related field.
  
• Minimum of 5 years’ experience in logistics, supply chain, warehousing, fleet management, or operations management.
  
• Demonstrated experience supervising logistics or operational teams.
  
• Experience in last-mile delivery operations with a strong customer service focus.
  
• Strong understanding of inventory management and supply chain processes.
  
• Proficiency in ERP systems, logistics software, and data analysis tools.
  

• Coordinate and optimize logistics operations to ensure efficient movement of products across all branches and depots.
  
• Develop and implement distribution plans that improve delivery performance, reduce costs, and enhance customer satisfaction.
  
• Oversee route planning and dispatch processes to maximize fleet utilization and delivery efficiency.
  
• Manage inventory replenishment and stock movements across the network to maintain agreed stock levels.
  
• Support and coordinate importation activities to ensure timely receipt and distribution of products.
  
• Monitor supply chain performance and recommend process improvements to increase operational effectiveness.
  

Fleet Management

• Oversee day-to-day fleet operations, including fuel management, maintenance scheduling, repairs, and performance monitoring.
  
• Ensure 100% compliance with vehicle insurance, permits, inspections, and regulatory requirements.
  
• Monitor fleet utilization and provide recommendations to improve efficiency and reduce operating costs.
  
• Analyze fleet data and prepare reports for management decision-making.
  

Warehousing & Inventory Control

• Provide oversight and guidance to warehouse operations, ensuring adherence to inventory management procedures.
  
• Monitor inventory accuracy and stock accountability across branches and depots.
  
• Coordinate stock counts, reconciliations, and investigations into inventory variances.
  
• Support continuous improvement initiatives aimed at increasing warehouse productivity and accuracy.
  

Operational Excellence & Risk Management

• Analyze operational data and develop reports that support strategic and operational decision-making.
  
• Identify operational risks, inefficiencies, and bottlenecks and recommend corrective actions.
  
• Maintain and monitor a departmental risk register and escalate critical issues to management.
  
• Support implementation of operational improvement projects and process optimization initiatives.
  
• Participate in testing and validation of operational systems, dashboards, and applications.
  

Team Leadership & Stakeholder Management

• Provide day-to-day guidance and support to drivers, riders, warehouse teams, and logistics personnel.
  
• Assist in training staff on operational procedures, systems, and standard operating procedures (SOPs).
  
• Collaborate closely with Sales, Business Intelligence, Finance, and other departments to ensure smooth execution of operational activities.
  
• Act as a key liaison between field operations and management, ensuring timely communication and resolution of issues.
  
• Maintain ownership of departmental project tracking and follow-up activities.