Qualifications

• High school certificate or equivalent.
  
• Strong communication and interpersonal skills.
  
• Ability to handle stressful situations calmly and effectively.
  
• Detail-oriented with strong observational skills.
  
• Basic knowledge of security systems and procedures.
  
• Willingness to work flexible hours, including nights and weekends.
  
• Minimum 1-2 years’ experience in security industry.
  

Key Responsibilities:

Customer Experience:

• Provide a friendly and helpful presence to students, staff and visitors.
  
• Assist students with security-related inquiries and concerns.
  
• Conduct foot patrol within the residence and ensure safe and secure environment within the residence.
  
• Participate in the fire drill exercise every year to test the emergency response preparedness.
  
• Participate in fire drills and act as a first responders in emergencies.
  
• Identify maintenance issues and escalate them to the appropriate department.
  
• Ensure timely follow-up and resolution of reported issues.
  

Processes Compliance:

• Manage the gate pass and visitor management system to track and authorize entries and exits.
  
• Ensure adherence to residence security protocols and procedures.
  
• Implementation and enforcement of security policies.
  
• Attend and participate in security briefs, meetings and trainings .
  

Teamwork and Reporting:

• Collaborate with the security team to address security concerns and improve safety measures.
  
• Report any suspicious activities or security breaches to the Security Team Leader for escalation.
  
• Maintain accurate logs and records of incidents and follow-up actions.
  
• Communicate effectively with other team members and departments to ensure a coordinated approach to security.