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Accor Hotels
CLOSEDRestaurant Manager
Nairobi, Kenya
Stedmak Gardens
CLOSEDWaiter / Waitress
Nairobi, Kenya
Fairmont Hotels and Resorts
CLOSEDBartender
Nairobi, Kenya
Accor Hotels
CLOSEDJunior Sous Chef
Nairobi, Kenya
Accor Hotels
CLOSEDDemi Chef
Nairobi, Kenya
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Ital Global
CLOSEDEvents Planner Assistant
Nairobi, Kenya
Closing: Mar 31, 2024
This position has expiredPublished: Mar 20, 2024 (2 months ago)
Job Requirements
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Job Summary
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Qualifications
- Degree in Hospitality Management or similar Diploma
- Minimum of two years experience with the same position in a 5-star hotel
- Committed to quality
- Committed to exceptional financial results
- Be responsible for the bottom line
Responsibilities
Qualifications
- Degree in Hospitality Management or similar Diploma
- Minimum of two years experience with the same position in a 5-star hotel
- Committed to quality
- Committed to exceptional financial results
- Be responsible for the bottom line
- To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues to support Hotel Outlets’ strategy and values.
- To always represent and promote Pullman Nairobi Upperhill F&B Outlets positively to maintain a professional brand image to all concerned stakeholders.
- To enforce and adhere to all laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe, and hygienic environment for all guests and colleagues.
- Engage each guest as a unique individual and listen attentively to their requests.
- Adhere to all emergency procedures, ensuring guest safety, and participate in an evacuation if necessary.
- To monitor and take necessary steps to ensure that health and safety standards are always prioritized to ensure the guest’s safety and an enjoyable experience.
- To listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends to continuously improve and exceed guest expectations.
- To help with special events when needed, and to assist in the preparations.
- To manage emergencies that may arise to minimize possible damage, loss, or injury to any guests, colleagues, or company property.
- To help achieve department and company adjectives, action plans, and key performance indicators.
- To continually seek methods to control operating costs.
- To prioritize tasks and projects according to their relative urgency and importance.
- To manage a team of Team Leaders and their respective front-line colleagues.
- To monitor staff attendance and work ethics.
- To schedule breaks and if required, rotate colleagues fairly to increase productivity and maintain their well-being.
- To deliver job-specific training and competency testing to colleagues or nominate them for training to equip them with the necessary skills, knowledge, and attitude to perform their job effectively.
- To conduct colleague performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth.
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