Mid-level Restaurant, hospitality, travel jobs in Kiambu, Kenya

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Pullman Hotels and Resorts

Guide

Nairobi

Kenya

Closed for applications
Pullman Hotels and Resorts

Restaurant + 2 more

Guide

Closed for applications
Job details

Contract Type

Description

Qualifications:

  • KPSGA Bronze level (Silver preferred or willingness to grow into it)
  • Valid First Aid certificate.
  • Valid driving license and Defensive Driving certification.
  • At least 2 years’ experience in a guest-facing role at Angama or in another lodge environment.
  • A strong record of upholding Angama values especially respect, ubuntu, and joy.


Responsibilities
  • Hosting and guiding guests on game drives, offering safe, informative, and personalized safari experiences for every guest.
  • Interpret wildlife behavior and share insights into the ecosystem in a way that is engaging, respectful, and easy to understand.
  • Always ensure guest comfort and safety, both on drive and while at scenic stops.
  • Deliver a guest experience that is joyful, seamless, and in keeping with Angama’s unique approach to hospitality.
  • Maintain high standards of vehicle care, presentation, and readiness.
  • Support the preparation of safari picnics, sundowners, and other hosted moments in the field.
  • Collaborate closely with lodge and back-of-house teams to ensure smooth handovers and continuity of care.
  • Manage guest preferences and feedback with attentiveness and professionalism.
  • Uphold all guiding protocols, safety standards, and conservation practices.
  • Participate in daily briefings, training sessions, and ongoing development within the guiding team.


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