More than 100,000 people have found their dream job through Fuzu.

Call Center Credit Collection Manager

Closing: Jan 29, 2023

Closing today

Published: Jan 23, 2023 (7 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Qualifications and Experience

  • Business-related degree, CPA qualification is an added advantage.

  • Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery).

  • Knowledge in credit management and banking is an added advantage.

  • Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must.

  • Hands-on leadership, team management, and people development skills.

  • Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.

  • Good team player with a commitment to value-based leadership.

  • Credibility and flexibility to deal with people at a variety of levels and cultures.

  • High business acumen, analytical and budgetary skills

  • Quick learner, capable of grasping the structures at SunCulture and the market.

  • Excellent presentation, communication, planning, and organizational skills.

  • Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.

  • Self-motivated with persuasive, enthusiastic, and client-centric focus.

  • Ability and willingness to travel as required.

  • Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines

  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

  • Agile with the ability to work in a fast-paced tech environment


Responsibilities

Qualifications and Experience

  • Business-related degree, CPA qualification is an added advantage.

  • Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery).

  • Knowledge in credit management and banking is an added advantage.

  • Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must.

  • Hands-on leadership, team management, and people development skills.

  • Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.

  • Good team player with a commitment to value-based leadership.

  • Credibility and flexibility to deal with people at a variety of levels and cultures.

  • High business acumen, analytical and budgetary skills

  • Quick learner, capable of grasping the structures at SunCulture and the market.

  • Excellent presentation, communication, planning, and organizational skills.

  • Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.

  • Self-motivated with persuasive, enthusiastic, and client-centric focus.

  • Ability and willingness to travel as required.

  • Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines

  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

  • Agile with the ability to work in a fast-paced tech environment


  • Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.

  • Monitor PayG loan repayments and initiate/recommend a course of action.

  • Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.

  • Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting.

  • Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.

  • Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears.

  • Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment.

  • Ensure demand notices are prepared and ensure that they are forwarded to the defaulting PayG customers.

  • Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters.

  • Monitor debt collection response cycles and contacts as well as credit control performance for PayG loans in early arrears.

  • Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.

  • Report and monitor all risks associated with debt collection.

  • Generate compliance reports for use in decision-making and performance appraisals.

  • Perform any other duties within the scope of this position.


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Don’t miss your chance to work at Sunculture. Enter your email to start your application now