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Customer Service Representative - Temporary

Closing: May 16, 2024

This position has expired

Published: May 8, 2024 (17 days ago)

Job Requirements

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Job Summary

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  • Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.

We believe you have

  • Degree in Logistics, Supply Chain ,Social Science or Business administration.
  • 2 years of experience as a Customer Service Representative
  • The ability to quickly gain a full understanding of customer operational needs
  • Strong business communication skills at all levels and disciplines; both written and oral
  • A high degree of accuracy in collating, checking and analysing data and information
  • Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
  • The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
  • The ability to multitask while demonstrating time management/ prioritization skills
  • The ability to understand and work within defined processes
  • The ability to effectively negotiate solutions to sales and operational planning issues
  • The ability to work in a matrix organization aligned to account teams and specialist functions
  • A  flexible working attitude
  • The ability to work effectively in a team environment


Responsibilities
  • Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.

We believe you have

  • Degree in Logistics, Supply Chain ,Social Science or Business administration.
  • 2 years of experience as a Customer Service Representative
  • The ability to quickly gain a full understanding of customer operational needs
  • Strong business communication skills at all levels and disciplines; both written and oral
  • A high degree of accuracy in collating, checking and analysing data and information
  • Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
  • The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
  • The ability to multitask while demonstrating time management/ prioritization skills
  • The ability to understand and work within defined processes
  • The ability to effectively negotiate solutions to sales and operational planning issues
  • The ability to work in a matrix organization aligned to account teams and specialist functions
  • A  flexible working attitude
  • The ability to work effectively in a team environment


  • Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
  • Contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
  • Represent OFPM within the Key Account teams
  • Take responsibility for the provision of standard pre-defined reports of performance measures
  • Oversee the completeness and quality of relevant master data inputs
  • Manage and co-ordinate the design process for new and modified designs
  • Maintain key records within Tetra Pak’s computer based business reporting systems  
  • Control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimized customer delivery of material OTIF ( On Time In Full )
  • Check customer requirements placed via the online portal to ensure smooth process flow
  • Manage forecasting modelling tools and programs
  • Facilitate sustainable volume growth.
  • Coordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
  • Cooordinate delivery requirements through Shipping Supply Administration
  • Oversee and manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
  • Coordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
  • Liaise with the Claims coordinator in the organization of the recall, return and replacement of claimed materials as appropriate
  • Ensure compliance with all appropriate laws, policies and procedures
  • Participate in WCM activities and projects


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