Front Office Agent

Qualifications

• Previous customer service experience, preferably in a Hotel environment
  
• An energetic, team-focused, and can-do attitude individual
  
• Ability to work independently and demonstrate initiative in a dynamic environment
  
• Enthusiasm to connect with guests and to hear their story
  
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
  
• Self-motivated with a positive and professional attitude
  
• Knowledge of Opera PSM is a bonus
  
• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods
  

• Be the first point of contact and greet guests with a warm welcome every time
  
• Provide efficient, friendly, and professional service to all guests
  
• Show efficiency in constantly striving to provide total customer satisfaction
  
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
  
• Logging all guest requests to ensure they are met within established timeframes
  
• Positively handling guest complaints and escalating as required
  
• Securely storing and delivering guest luggage
  
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
  
• Assist with valet parking as required