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Payment Operations Manager

Closing: May 17, 2024

This position has expired

Published: May 6, 2024 (23 days ago)

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Job Summary

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About Nala:

We are on a mission to increase economic opportunity on the African continent and for its diaspora around the world. By creating community-powered financial solutions, we make it easier to make day-to-day payments and do business in an increasingly global Africa.

About the role:

Ensure seamless and efficient processing of transactions, optimizing systems and workflows to deliver exceptional service and accuracy.


Responsibilities

About Nala:

We are on a mission to increase economic opportunity on the African continent and for its diaspora around the world. By creating community-powered financial solutions, we make it easier to make day-to-day payments and do business in an increasingly global Africa.

About the role:

Ensure seamless and efficient processing of transactions, optimizing systems and workflows to deliver exceptional service and accuracy.


  • Manage the payment operations team on a day-to-day basis. The Payment Operations team manages the relationships with all payout providers and owns our ability to meet our reliability targets across all corridors.

  • Train team members on best practices for managing payment partner relationships

  • Act as an escalation point for the team regarding critical partner issues

  • Actively contribute to the development of partnership strategies and initiatives at the organizational level

  • Continuously review SOPs and systems for enhancement opportunities to create a best-in-class Payment Ops department

  • Identify automation opportunities across all SOPs

  • Coach and develop the team to set them up for the next step in their career

Must Have Requirements

  • Experience managing a high-performing payment ops team or vendor management team

  • You have 3+ years of experience scaling and optimizing operations - ideally in a high-growth, fast-moving environment

  • Ability to solve complex problems at scale, developing timely and scalable solutions.

  • Strong line management experience with emphasis on development and up-skilling your team

  • You have third-party provider management experience, and a natural ability to build good working relationships with stakeholders & colleagues.

  • Comfortable using SQL for data analysis

  • Knowledge of the payments landscape in Africa

  • Experience with Python

  • Experience with data visualization tools such as Tableau, PowerBI, Preset, Metabase or similar


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