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Published: Sep 19, 2022 (10 days ago)

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BACKGROUND

Liquid Intelligent Technologies is the leading independent data, voice, and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa’s largest mobile network operators, ISPs and businesses of all sizes. Liquid Intelligent Technologies also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond.


Liquid Intelligent Technologies has rolled out an Internet of Things (IoT) network across Kenya, and soon across East Africa. This is a nationwide IoT network covering up to 85% of the Kenyan population. The base stations are connected to Liquid Intelligent Technologies’ fibre network, to deliver guaranteed reliability and speed. This is a low cost, low energy consumption, long-range reliable network, which is already operational in 70 countries globally. Liquid’s IoT network in Kenya is used to connect sensors across all sectors, including agriculture and fishing, transport and logistics, utilities and energy, heavy industries, retail, and banking and insurance. It will also be used for smart cities projects and in wildlife conservation.


ROLE OVERVIEW 


The role is responsible of managing the control environments for Liquid Intelligent Technologies operating companies, including the incident management process for regional and individual opcos. To ensure completeness, accuracy and completeness of all revenue streams. To conduct analysis, mapping, development, monitoring of revenue and fraud related controls.



Responsibilities
BACKGROUND

Liquid Intelligent Technologies is the leading independent data, voice, and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa’s largest mobile network operators, ISPs and businesses of all sizes. Liquid Intelligent Technologies also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond.


Liquid Intelligent Technologies has rolled out an Internet of Things (IoT) network across Kenya, and soon across East Africa. This is a nationwide IoT network covering up to 85% of the Kenyan population. The base stations are connected to Liquid Intelligent Technologies’ fibre network, to deliver guaranteed reliability and speed. This is a low cost, low energy consumption, long-range reliable network, which is already operational in 70 countries globally. Liquid’s IoT network in Kenya is used to connect sensors across all sectors, including agriculture and fishing, transport and logistics, utilities and energy, heavy industries, retail, and banking and insurance. It will also be used for smart cities projects and in wildlife conservation.


ROLE OVERVIEW 


The role is responsible of managing the control environments for Liquid Intelligent Technologies operating companies, including the incident management process for regional and individual opcos. To ensure completeness, accuracy and completeness of all revenue streams. To conduct analysis, mapping, development, monitoring of revenue and fraud related controls.



  • Contributing inputs into and ensuring the implementation of the Liquid Group Revenue Assurance Management Operational Plan


  • Contributing inputs into and ensuring the implementation of the Liquid Group Fraud Monitoring Operational Plan


  • Design and implement the Group RAFM control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time.


  • Collect and analyse data to facilitate the design and configuration of controls across all allocated operating companies


  • Coordinates and manages all Group RA operational activities, oversees the effective execution of all operational controls and processes to detect, correct and prevent loss of revenue


  • Validate and provide detailed analysis including proposed resolutions on control exceptions to the local, regional and group structures


  • Root cause analysis to identify issues and incidents for all major incidents performed monthly.


  • Regular updates with new/changes in risk/controls to ensure the Group RA and Fraud Risk and Control Framework is kept relevant


  • Undertaking a transactional level analysis of the underlying data and conducting analytics with the aim of identifying risks, relationships


  • Periodic review of the controls and risk assessment to align to current business processes


  • Implement and maintains control and reporting system/process to highlight issue of revenue/cost and opportunity costs leakages.


  • Assists the Group RAFM Shared Services in the design and evaluation of the effectiveness of the new/existing controls and process matrix.


  • To support overall Group Revenue Assurance Shared Service operational performance and interfaces to customers


  • Support the development of policies, processes, procedures and LIT Group Best Practices through active collaboration with the Group RAFM shared services team.


  • Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed. Completion of monthly SLA reviews with suppliers, customers and stakeholders.


  • Support for the framework development for the supply and performance of services from and to these customer and stakeholders


  • Taking ownership of the review, and input to audit findings, ensuring an optimal outcome for all the controls under review


  • Involvement, as key customer in the specification, evaluation, design and implementation of technologies. Measured by the number of changes requested to enhance system, process or controls within Group Revenue Assurance technology.


  • Support the Group Controls & Processes team in performing risk assessments of change within the organization relating to projects and other operational change (IT, Sales, Marketing and Networks etc).


  • Ownership of the Group RAFM change management cycle from configuration, product changes in requirement definition, solution acceptance, testing and implementation.


  • Group Technology management – Drive inputs into control automation specification, design, UAT, sign off and implementation to support Continuous Improvement


  • Involvement, as key customer in the specification, evaluation, design and implementation of technologies.


  • Data mining, management, processing, retention and recovery strategies


  • Engagement with key stakeholders in the review and agreement of process improvement motivations completed.


  • Incident Reporting and Performance Management


  • Maintenance of a comprehensive incident reporting system covering issue analysis, confirming the nature, classification and impact of the incident.


  • Validate and provide detailed analysis and document precise incident on the incident management report


  • Management of the incident resolution workflow, ensuring operational process custodians have taken responsibility for resolution.


  • Roll out and management of internal projects to address process improvement initiative with the focus on resolution and closure  


  • Escalation and communication of the impact of the issues to management and executives. Performed monthly by submission of an open and closed incident summary report to the relevant senior management, executives or Chief for the impacted process.


  • Coordinate and manage cases of fraud investigations with emphasis of keeping stakeholders informed from incident detection to closure


  • Maintenance of the Group Fraud register by keeping an updated record of blacklisted numbers and high-risk destinations.


  • Drive communication and coordination of fraud incidents with other operators 


  • Familiarise self with Group Fraud Management policies, processes and procedures and ensure that these are applied correctly and consistently across the organization.


  • Proactively research industry Fraud Management best practice and processes to identify opportunities for improvement to Fraud Management controls and processes.


  • Tabling of incident reports to the Group RAFM management 


  • Presenting Group RAFM performance to various stakeholders, including Finance management, Exco Management and other stakeholders.


  • Developing and publishing of Dashboard reports ensuring availability to users  


  • Periodically reports Group RA performance to the Group RAFM Management.


  • Decides on the Group Revenue Assurance and Fraud Management incident resolution and closure management framework in execution of the strategy.


  • Decides on revenue leakage investigation outcomes and proposed remedial action plans across all allocated operating companies


  • Decides on change control process with regards to Liquid Group new products, network changes and IT infrastructure


  • Decides on the appropriateness of the rate cards with focus on positive margin maintenance across all liquid Group product list 


  • Decides on new interconnect trunk deployment process to ensure that interconnect agreements are in place, approves the quality of the test calls and rate cards are in place


  • Decide on the acceptability and approval of interconnect invoice payments 


  • Decides on the blacklisting and subsequent barring of certain subscribers/numbers detected through fraud detection mechanism including unbarring once all pre-requisites have been fulfilled


  • Decide on the list of the high-risk destinations and the related control mechanisms to proactively prevent customer exposure due to fraudulent traffic


  • Accountable for:the escalation and communication of the impact of the issues to Group and local management and executives.


  • Accountable for the incident resolution workflow, ensuring local operations have taken responsibility for resolution.


  • Accountable for minimising Revenue and Cost Leakage across all Liquid Operating Companies


  • Accountable for proactive Group Fraud Management.


  • Accountable for the management, with local OPCO Revenue Assurance and Fraud Management teams of tactical and operational improvements required to reduce and mitigate risks identified


  • Accountable for the management of regional OPCO management in order to ensure expectations are set and performance managed


  • Accountable for the involvement in internal/external audit planning, ensuring audit plans were prioritized and aligned with resource and operational plans and availability


  • Accountable for the improvement of the Group Revenue Assurance and Fraud Management maturity levels.


  • QUALIFICATIONS, KNOWLWDGE AND SKILLS REQUIRED.


    • 3-year Degree / Diploma in Financial Management / Accounting / Internal Auditing or equivalent


  • CISA/CISM qualification


  • Business Systems Analysis Qualification


  • 2+ years’ experience in a similar or related environment and/or technical background in the field of Telecommunication Revenue Assurance


  • Working knowledge of Telecoms industry


  • Knowledge of Revenue Assurance processes


  • Knowledge of Telecoms products end to end


  • Knowledge of Telecoms OSS/BSS application platforms


  • Experience and knowledge on SQL, script writing, DB knowledge/ data warehousing


  • Advanced skills in Microsoft applications (including Excel, Power point, Word, Project, Visio and Access)


  • Well-developed report writing skills


  • Attention to Detail: Ability to focus on the lowest level of detail and assess the impact at the macro level.


  • Transaction level detail is critical to deliver innovative solutions in this role


  • Strong technical/operational skills


  • Strong analytical skills


  • High level integrity


  • Project management methodologies including initiating, executing, controlling and closing projects.


  • Revenue Assurance Practitioners Certification


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