Supervisor, Retail Recoveries

Knowledge; Skills and Experience required for this Role

• 3 years’ experience in a Debt Recovery function with at least 1 year in managing Retail accounts.
  
• University degree in a Business-related field from a recognized institution.
  
• CPA/ACCA or relevant professional qualification.
  
• Excellent Communication and Negotiation skills.
  

Competencies Required for this Role

• Experience or sound understanding of credit life cycle and debt recovery process/techniques.
  
• Strong credit analytical, communication and negotiation skills and assertive.
  
• A passion for performance and ability to work under pressure.
  
• Key understanding of regulatory and legal environment.
  

Problem Solving

• Analytical
  
• Assertive
  
• Decision making
  
• Communication
  

Strategy - 25%

• Ensure continuous new learning debt recovery techniques through trainings.
  
• Ensure implementation of debt recovery strategies within the unit.
  
• Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts.
  
• Ensure compliance with all controls, rules, policies, procedures, and regulations.
  

Operations - 20%

• Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
  
• Manage the assigned Retail debt portfolio with a view of maximizing profitability for the Bank.
  
• Review retail files assigned to identify and select delinquent accounts for collection in order to maintain a low percentage of Portfolio at Risk.
  
• Maintain and prepare bad debt recovery records and/or reports as and when required and submit them to the Supervisor.
  
• Recommend restructures, settlements and write-offs on Non-Performing Retail Accounts to the Manager Retail Recoveries for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations.
  
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.
  

People Management - 20%

• Maintain good coordination between the Collections and Recoveries Team, Credit Team and the Business Development Teams.
  
• Undertake any delegated activities as assigned by the Manager Retail Recoveries or by the Head, Collections and Recoveries.
  
• Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit Department, where appropriate working with other areas of the Bank.
  

Compliance - 25%

• Ensure compliance with both internal and external regulatory requirements.
  
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
  
• Developing and continuously reviewing Credit policies and procedures ensuring their compliance.
  

Other - 5%

• Safeguard and promote the bank’s image with the general public.