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Access Bank, First Bank of Nigeria Limited, Kuda Bank, Polaris Bank, Rand Merchant BankProfession (Banking, microfinance, insurance)
Industry
Aeronautics,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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Access Bank
Banking + 2 more
Description
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field
- 10+ years of experience in technical writing, documentation management, or related IT delivery roles
- Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines
- Proven experience supporting large-scale IT projects or digital transformation initiatives
Responsibilities
- Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
- Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
- Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
- Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
- Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
- Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
- Act as the single point of accountability for documentation quality across all IT initiatives.
- Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
- Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.
- Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.
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