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Kuda Bank
Contact Center Agents (Fixed Term Contract)
Lagos
• Nigeria
Closed for applications
Profession (Banking, microfinance, insurance, Mid-level)
Industry (Mid-level)
Aeronautics,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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Access Bank
Banking + 2 more
Description
Qualification & Experience
- Minimum of 5 years of experience in a bank, 2-3 years of which should have been in a team position.
- A good first degree in any discipline. Relevant Masters’ degree and/or a recognized professional certification will be an advantage.
- Good analytical aptitude and proven ability to learn and exert sound judgment
- Consistently demonstrate strong attention to details.
- Ability to be client focused and results oriented
- Excellent verbal and written communication skills
- Consistently demonstrate a professional attitude
- Knowledge of treasury services products is a plus
Responsibilities
- Draw up work schedules for identifying and marketing prospective customers
- Maintain good public relations with current and prospective customers
- Plan and report on Marketing calls for the unit
- Structure credit facilities to address customers' needs and prepare/review credit proposals with the Group Head
- Monitor and ensure customers’ compliance with credit agreements
- Loan recovery/remediation
- Present to and defend proposals before the Credit Committee
- Provide on-the job training for Account Officers
- Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
- Monitor the unit’s performance against monthly/quarterly/annual plans
- Prepare the Team’s annual budget for consolidation and incorporation into the Group budget by the Group Head
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