Qualifications & Experience

• 5–10 years of experience in engineering, solutions architecture, or technical product roles.
  

• Hands-on experience with at least one backend and one frontend language.
  

• Strong understanding of APIs, system integrations, and data architecture.
  

• Practical experience with SQL/NoSQL databases and performance considerations.
  

• Ability to explain technical concepts clearly to non-technical stakeholders.
  

• Strong ownership mindset and bias toward execution.
  

• Design high-level system architectures for CX and AI-enabled solutions.
  

• Build rapid prototypes and proofs of concept to validate feasibility and business value.
  

• Lead technical solution design for new products and client pilots.
  

• Define system integrations across CRM, help desk, chat, workforce, and analytics platforms.
  

• Work with internal and external engineering teams to guide implementation.
  

• Make build vs buy vs partner recommendations based on cost, speed, and scalability.
  

• Produce clear technical documentation, diagrams, and solution specs.
  

• Support pre-sales and client conversations with technical input where needed.
  

• Ensure solutions are secure, scalable, and cost-aware.