Experience & Educational Qualifications
- M.Sc/ Bachelor's Degree in Computer Science, Systems Analysis or a related study.
- Five to Seven (5-7) years of work experience on Customer Service domain’s Application design and delivery.
- Experience working in multi-vendor managed service IT operating model.
- Demonstrated experience in delivering project on relevant domain.
- Experiencing in redesigning and simplifying the products, services and processes.
Required Skills:
- Structured approach to work, with the ability to plan, and organize larger activities.
- Clear in communication, both written and verbal.
- Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.
- Knowledge of business process re-engineering principles and processes.
The Customer Service Application SME is responsible for:
- Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria.
- Leading delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams.
- Promoting continuous improvement of processes and delivery of results within assigned domain. Ensuring business value creation through simplifying application design, simplifying customer experience and efficient deliveries.
- Optimizing change requirement delivery for faster time to market and ensuring first time right efficiency.
Managing Timely Rollout of Projects:
- Ensuring appropriate Governance mechanisms for successful implementation of projects.
- Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery.
