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Customer Service Application Subject Matter Expert (SME)

Closing: Apr 23, 2024

This position has expired

Published: Mar 27, 2024 (29 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Experience & Educational Qualifications

  • M.Sc/ Bachelor's Degree in Computer Science, Systems Analysis or a related study.
  • Five to Seven (5-7) years of work experience on Customer Service domain’s Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in delivering project on relevant domain.
  • Experiencing in redesigning and simplifying the products, services and processes.

Required Skills:

  • Structured approach to work, with the ability to plan, and organize larger activities.
  • Clear in communication, both written and verbal.
  • Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.
  • Knowledge of business process re-engineering principles and processes.
Responsibilities

Experience & Educational Qualifications

  • M.Sc/ Bachelor's Degree in Computer Science, Systems Analysis or a related study.
  • Five to Seven (5-7) years of work experience on Customer Service domain’s Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in delivering project on relevant domain.
  • Experiencing in redesigning and simplifying the products, services and processes.

Required Skills:

  • Structured approach to work, with the ability to plan, and organize larger activities.
  • Clear in communication, both written and verbal.
  • Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.
  • Knowledge of business process re-engineering principles and processes.

The Customer Service Application SME is responsible for:

  • Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria.
  • Leading delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams.
  • Promoting continuous improvement of processes and delivery of results within assigned domain. Ensuring business value creation through simplifying application design, simplifying customer experience and efficient deliveries.
  • Optimizing change requirement delivery for faster time to market and ensuring first time right efficiency.

Managing Timely Rollout of Projects:

  • Ensuring appropriate Governance mechanisms for successful implementation of projects.
  • Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery.


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