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Alan & Grant, Ascentech Services Limited, First Bank of Nigeria Limited, Sun King, Venite UniversityProfession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Transportation, logistics, driving,
Industry (Mid-level)
Aeronautics,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,
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Sun King
Energy + 2 more
Description
You might be a strong candidate if you
- Have Minimum of 6 years’ experience in engaging customers managing.
- Experience in product management, CX, or operations.
- Good understanding of Solar inverters systems is an added advantage.
- Ability to work cross-functionally and collaborate with different stake holders.
- Data-driven mindset with hands on experience with data.
- Good Interpersonal skills.
- Experience in energy, fintech, or subscription/financing models (preferred).
Responsibilities
Customer Journey Ownership
- Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
- Identify and eliminate friction points across the journey
- Define and enforce global CX standards across markets.
Funnel & Experience Optimisation
- Define and track key funnel metrics:
- Conversion rates
- Activation rate
- On-time payment rate (OTPR)
- Conversion rates
- Standardise customer experience processes across regions
- Drive continuous improvements in:
- Sales-to-installation timelines
- Activation speed
- Customer onboarding
- Sales-to-installation timelines
Customer Health & Retention
- Own portfolio health metrics:
- OTPR
- Default rate
- Current paying customers
- OTPR
- Design interventions to:
- Improve payment behaviour
- Reduce churn and defaults
- Improve payment behaviour
- Leverage telemetry and customer data for proactive issue resolution.
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