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Assistant IT Manager (Infrastructure)

Closing: May 22, 2024

5 days remaining

Published: May 7, 2024 (10 days ago)

Job Requirements

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Job Summary

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Qualifications

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
  • Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
  • Proven experience in leading and managing IT support teams on a national scale.
  • In-depth knowledge of IT support processes, tools, and best practices.
  • Strong communication and interpersonal skills with the ability to liaise effectively with cross-functional teams and external stakeholders.
  • Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
  • Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
  • Familiarity with remote support tools and techniques to assist users who are not on-site.
  • Understanding and adherence to organizational IT policies and procedures, including security protocols.
Responsibilities


Qualifications

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
  • Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
  • Proven experience in leading and managing IT support teams on a national scale.
  • In-depth knowledge of IT support processes, tools, and best practices.
  • Strong communication and interpersonal skills with the ability to liaise effectively with cross-functional teams and external stakeholders.
  • Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
  • Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
  • Familiarity with remote support tools and techniques to assist users who are not on-site.
  • Understanding and adherence to organizational IT policies and procedures, including security protocols.


  • Provide advanced technical support and guidance to end-users, resolving complex issues promptly and effectively.
  • Supervise the help desk team, ensuring timely response and resolution of IT support requests.
  • Lead troubleshooting efforts for hardware, software, network, and connectivity issues, utilizing advanced diagnostic tools and methodologies.
  • Oversee the installation and configuration of server systems, software applications, and network components.
  • Ensure all configurations align with best practices for security and performance.
  • Manage user accounts, permissions, and access controls across systems and applications.
  • Implement role-based access controls (RBAC) and ensure compliance with security policies.
  • Develop and implement strategies for software updates and patch management across the organization's infrastructure.
  • Coordinate with stakeholders to minimize disruption during update processes
  • Develop and execute hardware maintenance plans, including upgrades, repairs, and lifecycle management.
  • Optimize hardware performance and reliability through proactive maintenance.
  • Lead network setup, configuration, and optimization efforts to ensure robust and secure connectivity.
  • Troubleshoot complex network issues and collaborate with network Administrator for resolution.
  • Establish and maintain data backup and recovery procedures, ensuring data integrity and availability.
  • Conduct periodic testing of backup systems and procedures.
  • Implement and enforce security protocols, including firewalls, intrusion detection systems (IDS), and endpoint security solutions.
  • Stay updated with security trends and threats, implementing appropriate countermeasures.
  • Maintain comprehensive documentation of IT infrastructure, configurations, and procedures.
  • Enforce IT policies and procedures to ensure security, compliance, and operational efficiency.
  • Provide technical leadership and support for IT projects, such as system upgrades, migrations, and deployments.
  • Collaborate with project teams to ensure successful project delivery.
  • Oversee IT asset management and inventory, ensuring accurate records of hardware and software resources.

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