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Field Support Technician

Closing: Apr 9, 2024

This position has expired

Published: Mar 25, 2024 (18 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Educational Qualification and Experience
  • B.Sc Degree in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues

Competencies Requirements:

  • Problem-solving skills.
  • Good client-facing skills.
  • Good written and verbal communication skills.
  • Document technical knowledge in the form of notes and manuals.
  • Possess a basic level of knowledge of communications technologies and inter-networking principles.
  • Demonstrate competency in the analytical techniques necessary to handle basic assignments.
  • Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
  • Demonstrate the ability to be a team player.
  • Ability to develop decision-making skills.
Responsibilities
Educational Qualification and Experience
  • B.Sc Degree in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues

Competencies Requirements:

  • Problem-solving skills.
  • Good client-facing skills.
  • Good written and verbal communication skills.
  • Document technical knowledge in the form of notes and manuals.
  • Possess a basic level of knowledge of communications technologies and inter-networking principles.
  • Demonstrate competency in the analytical techniques necessary to handle basic assignments.
  • Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
  • Demonstrate the ability to be a team player.
  • Ability to develop decision-making skills.

Duties

  • Provide technical support to clients in person and remotely, providing enterprise-level assistance to clients.
  • Take ownership, track customer issues until resolution, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
  • Install, troubleshoot, and work on various MW, OSP, IP, GPON and Power equipment.
  • Supervise installation and maintenance vendors (OSP, MW, IP, Power, etc.).
  • Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
  • Able to learn and work on changing and emerging technologies.

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