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Group CA & S Digital Specialist

Closing: Apr 11, 2024

This position has expired

Published: Mar 27, 2024 (24 days ago)

Job Requirements

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Job Summary

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Skills and Qualifications
  • At least 2 years of experience in digital platform management, with a strong understanding of CMS and intranet systems.
  • Demonstrated experience in content creation, curation and management, with a keen eye for detail and quality. 
  • Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner. 
  • Proven ability to effectively manage stakeholders across different functions and levels of the organization. 
  • Experience in managing external agencies or vendors is considered an advantage, particularly in the context of digital projects. 
  • Strong analytical and problem-solving skills, with the ability to think strategically and drive results in a fast-paced environment.
Responsibilities
Skills and Qualifications
  • At least 2 years of experience in digital platform management, with a strong understanding of CMS and intranet systems.
  • Demonstrated experience in content creation, curation and management, with a keen eye for detail and quality. 
  • Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner. 
  • Proven ability to effectively manage stakeholders across different functions and levels of the organization. 
  • Experience in managing external agencies or vendors is considered an advantage, particularly in the context of digital projects. 
  • Strong analytical and problem-solving skills, with the ability to think strategically and drive results in a fast-paced environment.

Purpose

  • To support the Group Comms team to upgrade, maintain and safeguard our digital channels and social media activity. With a particular focus on supporting the transition and implementation of the new Next Generation (NG) Intranet.

Key Duties
Digital Strategy Support:

  • Collaborate with stakeholders to develop and refine digital communication strategies aligned with organisational objectives.
  • Provide input and insights into the development of digital communication plans, ensuring alignment with broader Group Communications plan.
  • Keep up to date with industry trends and best practices to continuously enhance digital communication strategies.

Channel Management:

  • Support the management of the organisation's website, Intranet and social media platforms, ensuring content is accurate, engaging and aligned with brand standards.
  • Manage and oversee the Poppulo emailing platform, while also providing assistance and support to the user community.
  • Monitor and analyse channel performance metrics to track effectiveness and identify areas for improvement.
  • Implement strategies to optimise user experience and increase audience engagement across all digital channels.

NG Intranet Transition Facilitation:

  • Conduct audits of existing Group and Country Intranet content to assess relevance, accuracy and quality.
  • Lead the repopulation efforts on the NG platform, ensuring content migration is seamless and aligns with established standards.
  • Provide feedback on design implementation and user interface enhancements to improve functionality and usability.
  • Support capability development and rollout initiatives related to the NG Intranet, including training sessions and resource development.

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