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I.T Support Engineer

Closing: May 20, 2024

This position has expired

Published: May 16, 2024 (12 days ago)

Job Requirements

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Job Summary

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Requirements
  • Bachelor’s Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical/Electronics Engineering or related field.
  • Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
  • Experience in Switches and Routers configuration
  • Minimum of 1 year work experience in a related role.
  • At least 1year practical experience in managing and implementing UC solutions based on Asterisk
  • Relationship & People Management


Responsibilities
Requirements
  • Bachelor’s Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical/Electronics Engineering or related field.
  • Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
  • Experience in Switches and Routers configuration
  • Minimum of 1 year work experience in a related role.
  • At least 1year practical experience in managing and implementing UC solutions based on Asterisk
  • Relationship & People Management


Job Description

  • The IT Support Engineer will be responsible for installation and commissioning of IP-PBX, IP-Phones and other Unified Communications systems.
  • This also includes providing technical support and troubleshooting assistance to our customers.

Duties

  • Collect Customer Briefs for Solution Design and System Installation/Integration
  • Install and Configure IP-PBX, IP-Phones, VoIP Gateways (FXS, FXO and PRI/E1)
  • Install and Configure Video Conferencing Systems
  • Provide first level support to customers and channel partners
  • Escalate to and liaise with manufacturers’ technical support team for fault resolution
  • Configure and Manage Network devices, including Switches, Routers and Firewalls

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