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IT Support Officer

Closing: May 30, 2024

2 days remaining

Published: May 15, 2024 (13 days ago)

Job Requirements

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Job Summary

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Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in a technical support role, preferably in an IT service desk environment.
  • Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
  • Experience with IT service management tools.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
  • Exceptional communication skills, both verbal and written, with a customer-oriented approach.
  • Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.
Responsibilities


Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in a technical support role, preferably in an IT service desk environment.
  • Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
  • Experience with IT service management tools.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
  • Exceptional communication skills, both verbal and written, with a customer-oriented approach.
  • Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.
  • Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.
  • Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
  • Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
  • Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
  • Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
  • Assist with user account management tasks, including account creation, password resets, and access permissions.
  • Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
  • Keep abreast of new technologies and best practices in IT support and service delivery.
  • Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

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