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Junior IT Officer

Closing: Apr 9, 2024

This position has expired

Published: Mar 26, 2024 (30 days ago)

Job Requirements

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Job Summary

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Requirements

  • HND / B.Sc in Computer Engineering, or other related discipline
  • Should have IT experience in installation & configuration of any software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
  • Minimum of 2 years of IT experience
  • Job Location Mowe, Ogun State
Responsibilities


Requirements

  • HND / B.Sc in Computer Engineering, or other related discipline
  • Should have IT experience in installation & configuration of any software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
  • Minimum of 2 years of IT experience
  • Job Location Mowe, Ogun State
  • Resolving IT support requests from employees,
  • Answering employee questions regarding computer systems,
  • Gathering and analyzing data to diagnose problems with computer systems
  • Changing configurations, settings, and permissions to fix computer issues,
  • Generating sign-ins for new hires during the onboarding process,
  • Installing new software and hardware drivers and updating existing ones as needed,
  • Updating employees on the status of their service requests,
  • Logging all service requests and updating tickets as needed
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training more junior staff members

Responsibilities

  • Attending user sites when required, a mixture of remote & onsite support.
  • Installing, configuring & updating of desktop applications
  • Responding to tickets/requests from users
  • Supporting Microsoft office 365 suite & Windows
  • Escalation of issues to next level of support

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