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PHP Developer - Software Support

Closing: May 18, 2024

This position has expired

Published: May 3, 2024 (26 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Qualifications
  • Candidates should possess relevant qualifications and work experience.
Responsibilities
Qualifications
  • Candidates should possess relevant qualifications and work experience.

Duties
You will be part of the Customer Success & TechOps team:

  • Motivated and team spirit.
  • Understand customer requirements and functional specifications.
  • Ability to understand the nature of customer issues and resolve them in a timely and efficient manner.
  • Troubleshoot software issues reported by customers.
  • Keep software applications up to date.
  • Proactively improve the source of software code to increase efficiency.
  • Develop improvements in the existing application.
  • Application testing, performance analysis and continuous improvement.
  • Send regular updates on project status. Coordination with co-developers and other related departments.

Writing incident reports:

  • Responsible for resolving customer issues via live chat, email, phone and remote software.
  • Maintain policies and procedures when working with clients and provide appropriate information.
  • Collaborate with team members on knowledge transfer, procedures and standards.
  • Maintain accurate records of daily communications and resolved issues
  • Preferred qualifications Degree in PHP, web development or any other similar field.
  • Mastery of PHP, MySQL, CSS, HTML, JavaScript.
  • Mastery of Python.
  • Ability to deploy the application on Apache Web Server. Ability to work independently and also in a team.
  • Dedication and commitment to work. Good knowledge of Node.js, jQuery, AJAX, XML, Knowledge of Linux server management will be an added advantage.
  • Fluency in English and French can be an asset.

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