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Service Center Technician - Installations, North East

Closing: May 16, 2024

This position has expired

Published: Apr 22, 2024 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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You might be a strong candidate if you

  • Have HND / B.Sc in Engineering or any related field from a reputable institution
  • Have a minimum 3+ years experience in after-sales services in the solar industry
  • Demonstrate experience in solar Inverter installations.
  • Have excellent verbal and written communication skills with the ability to distill information and also know how to communicate to different audiences in order to get results.
  • Are efficient and have organizational skills
  • Are a Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
  • Have entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.

What We Offer

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Responsibilities

You might be a strong candidate if you

  • Have HND / B.Sc in Engineering or any related field from a reputable institution
  • Have a minimum 3+ years experience in after-sales services in the solar industry
  • Demonstrate experience in solar Inverter installations.
  • Have excellent verbal and written communication skills with the ability to distill information and also know how to communicate to different audiences in order to get results.
  • Are efficient and have organizational skills
  • Are a Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
  • Have entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.

What We Offer

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
  • Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
  • Regular positive improvement of all the existing processes at the Service entre every quota.
  • Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
  • Develop new processes to transform current service operations more efficiently.
  • Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
  • Develop a thorough knowledge of the product and service the company your work for is offering.
  • Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
  • Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
  • Delegate certain customer inquiries to specific teams when needed.
  • Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring and to also develop valuable skillsets.
  • Dispute Management: Manage a large number of incoming calls and emails,
  • keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
  • Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
  • Documentation; MIS: Provide periodic reports to management on after-sales; service activities.

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