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Service Fulfillment & Support Engineer - Rivers

Closing: Apr 24, 2024

6 days remaining

Published: Mar 4, 2024 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Educational Qualifications & Functional Skills
  • Academic: Bachelor's in Computer Engineering, Electrical Engineering, or related degree
  • Professional: CCNA, CCNP
  • Customer-centric and stakeholder management
  • LAN/WAN network design and implementation
  • Analytical problem-solving skills
  • International collaboration skills
  • In-depth knowledge of network devices, installation, and configuration
  • Hands-on experience with protocols, routing, and network security
  • Familiarity with wireless point-to-point and point-to-multipoint technologies
  • Strong organizational and communication skills

Other Requirements:

  • Minimum 3 years in the telecommunications industry
  • Technical savvy, adaptability, innovation, and result orientation
  • Ability to operate with minimal supervision and as part of a team
  • Network automation awarenes
Responsibilities
Educational Qualifications & Functional Skills
  • Academic: Bachelor's in Computer Engineering, Electrical Engineering, or related degree
  • Professional: CCNA, CCNP
  • Customer-centric and stakeholder management
  • LAN/WAN network design and implementation
  • Analytical problem-solving skills
  • International collaboration skills
  • In-depth knowledge of network devices, installation, and configuration
  • Hands-on experience with protocols, routing, and network security
  • Familiarity with wireless point-to-point and point-to-multipoint technologies
  • Strong organizational and communication skills

Other Requirements:

  • Minimum 3 years in the telecommunications industry
  • Technical savvy, adaptability, innovation, and result orientation
  • Ability to operate with minimal supervision and as part of a team
  • Network automation awarenes

Purpose of the Job (Brief)

  • To improve SLAs with customers by reducing MTTR, ensuring enhanced service delivery.

Expected Key Results (Detailed KPIs)

  • Restore service failures within stipulated MTTR
  • Implement and integrate new projects
  • Provide prompt communication and feedback via OTRS Application
  • Identify, plan, and execute preventive maintenance on the network
  • Support sales department in preparing bid documents and technical documentation for presentations
  • Ensure timely completion of assigned projects with adherence to implementation plans
  • Manage pre-installation procedures, installation, integration, and maintenance of microwave radio links
  • Ensure official acceptance of completed jobs by customers, closure of tickets, and proper inventory management

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