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DFCU Bank, Finance Trust Bank, NCBA, Stanbic Bank, United Bank of Africa(Uganda)Profession (Banking, microfinance, insurance, Mid-level)
Industry (Mid-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Legal, accounting,Manufacturing,Non-profit, social work,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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DFCU Bank
Banking + 2 more
Description
Requirements
- Bachelor’s Degree.
- Two years’ Banking experience in cash handling.
- Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
- Knowledge and understanding of the back-office operation, procedures and processes.
- The ability to identify and engage with all the key stakeholders in the organization.
- Ability to prioritize daily tasks.
- Ability to work with strict deadlines.
Responsibilities
- ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.
- Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.
- Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.
- Attend to offsite ATMs related queries in a timely manner and provide an update to the stakeholders on the status.
- Monitoring ATM uptime and action promptly during period when the ATMs are down.
- Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.
- Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.
- Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.
- Escalation of any process gaps that may result in potential or actual loss to the Manager E-Channels Operations as per the incident reporting policy.
- Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.
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