Qualifications

• Bachelor’s degree in business, Finance, Risk Management, Accounting, or related discipline.
  
• Certified Fraud Examiner(CFE)
  
• 3-4 years experience in bank processes, products and systems. Experience in dealing with different stakeholders at different levels both internal and external.
  
• 3-4 years experience in the realm of Anti-Fraud, -Bribery, -Market Abuse, -Money Laundering and Combatting Financing of Terrorism Surveillance, Analytics and Investigation.
  
• Reporting, analysis, and documentation skills
  
• Knowledge of customer fraud typologies (card, digital, transactional)
  
• Experience with case management and CRM tools (e.g. Salesforce)
  

• Managing customer‑related fraud investigations from initiation to closure, coordinating remediation actions arising from investigation findings, and delivering robust fraud risk reporting.
  
• Follow up on investigation and incident findings to ensure remediation actions are implemented by accountable owners. Monitor progress, challenge delays, and escalate overdue actions to Management where necessary.
  
• Supporting and executing Fraud Risk Assessments (FRAs) in line with the Bank’s Enterprise Non‑Financial Risk Assessment Framework, ensuring fraud risks are consistently identified, assessed, documented, and monitored. Fraud Risk Assessments are embedded within existing risk and assurance processes and are not conducted as standalone exercises.
  
• Execution of the end‑to‑end fraud risk awareness programme, covering internal and external engagement, including planning, coordination, execution, and reporting of fraud awareness campaigns and training initiatives across all stakeholders
  
• Engage regularly with Fraud Risk Management, Investigations, Operations, Marketing, IT, and Business stakeholders.