Qualification

• Bachelor’s Degree in Business Administration, Sales and Trading, or any other related field

• Post graduate education or professional certifications in related field are an added advantage.

Preferred Experience

• 2 years relevant and adequate experience gained in similar role and environment.

Knowledge

• Understands and can execute delivery of Business Banking (90%) and Retail Banking (10%)

• Knowledge of the Bank's products, services and policies including standard

• A thorough understanding of the sales process

• A working knowledge of the procedure manuals

• A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc

• A thorough knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements

Provision of Customer Service (20%)

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Branch Manager.

• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.

• Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc.

• Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.

Branch Support (10%)

• Support to provide business advise to Personal Banking customers in the absence of the Personal Banker.

• Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.

• Authorise cashier transactions above their teller limits when called upon.

• Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.

4. Operational Rigour and Compliance with KYC Requirements (20%)

• Ensure accuracy of each new account application, loan document, Absacard application and bank account mandate change. Enterprise Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.

• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.

• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Branch Manager.