• Bachelor’s degree in a business course or any related course Is required.
  
• A minimum of 5 years’ experience in banking sales, fintech or telecom space with at least three years managing a team of salespeople.
  
• Experience in sales or relationship management is desirable.
  

Strategy & Network Growth

• Develop and execute strategies to expand the super-Agent, merchant, and agent network in line with business targets.
  
• Identify high-potential markets and drive penetration across assigned regions with key locations.
  
• Monitor industry trends and competitor activity to inform distribution strategy.
  

Acquisition & Onboarding

• Oversee super-Agent merchant & agent acquisition campaigns, activations, and partnerships.
  
• Ensure effective and compliant onboarding processes across the network.
  
• Drive branding and visibility initiatives to support network growth and uptake.
  

Training & Capability Building

• Lead training of super-Agent merchants & agents on products, systems, and processes.
  
• Provide continuous coaching to improve performance and service delivery by agents and merchants.
  

Performance

• Monitor performance metrics for the network and provide reports regularly to Management (onboarding numbers, activity rates, transaction volumes, revenue, float growth).
  
• Analyse recruitment campaigns and strategies to measure effectiveness and generate insights to optimize agent and merchant productivity.
  
• Implement initiatives to improve performance and profitability of the network.
  

Operations & Service Delivery

• Monitor service quality provided by agents, super agents and merchants to ensure they deliver reliable, high-quality services to customers.
  
• Plan and oversee the implementation of field payment activities within the region ensuring.
  
• Oversee resolution of escalated operational and system issues.
  

Risk, Compliance & Governance

• Ensure adherence to regulatory requirements, KYC standards, and Bank policies in the onboarding and management of agents, super agents and merchants.
  
• Monitor & curb fraud, operational risks, and non-compliance within the network.
  
• Implement controls and corrective actions where necessary.
  

Stakeholder & Relationship Management

• Build and manage relationships with key stakeholders, partners and internal stakeholders.
  

Team Leadership

• Lead, coach, and develop the team of staff reporting to him/her including supervisors and field staff.
  
• Set performance targets and drive accountability across the team.