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Administration and Operations Officer
Kampala
• Uganda
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Description
Responsibilities
1.
Conduct organization-wide and departmental training needs assessments to identify skill gaps and align training requirements to departmental KPIs, operational priorities, audit findings, and regulatory requirements.
2.
Align training initiatives with organizational and departmental goals to ensure all learning interventions support business performance, institutional priorities, and workforce capability needs.
3.
Design, coordinate, and implement corporate, technical, engineering-support, and safety training Programmes to address identified competency gaps.
4.
Collaborate with internal subject matter experts, engineering teams, safety personnel, and external trainers to deliver quality learning experiences that are relevant, practical, and performance-based.
5.
Develop and oversee employee career development plans and capacity-building pathways that support progression, succession planning, and leadership development across the organization.
6.
Promote initiatives that support succession planning, leadership growth, and development of critical talent required for continuity and institutional sustainability.
7.
Measure the effectiveness of training Programmes using structured evaluation tools, post-training follow-up mechanisms, supervisor validation, and appropriate performance metrics.
8.
Prepare training outcome reports, post-training application reports, and quantified return on investment (ROI) reports linked to
productivity, service delivery, safety, audit closure, customer experience, and other operational indicators.
9.
Prepare, monitor, and manage the training and development budget in line with approved plans, ensuring cost discipline, proper accountability, and value for money.
10.
Ensure cost-effective delivery of training Programmes through sound planning, controlled expenditure, and adherence to approved workflows and financial governance requirements.
11.
Provide guidance, mentorship, and technical support to Training and Development Officers, HR Officers, Graduate Trainees, and other assigned staff to promote professionalism and high performance.
12.
Foster a collaborative, accountable, and high-performing team environment that supports execution discipline, learning transfer, and continuous improvement.
13.
Stay updated on best practices, innovations, and emerging trends in training and development, learning technologies, utility workforce development, engineering training, and safety capacity building.
14.
Support the planning and delivery of Business training interventions by working closely with technical departments to identify competence gaps, coordinate technical learning, and facilitate selected learning sessions where applicable.
15.
Review and monitor professional body subscriptions, learning sponsorships, and staff development support to ensure compliance with internal guidelines and cost-benefit justification.
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