Education

• Bachelor's degree in Business, Finance, Statistics, or a related field.
  

• Proven experience as a Collection/ Business Analyst or in a similar analytical role of at least 2 years
  

• Strong proficiency in data analysis tools and software (e.g., Excel, SQL, CRM systems).
  

• Excellent analytical and problem-solving skills.
  

• Effective communication skills with the ability to present complex data in a clear and concise manner.
  

• Detail-oriented with a focus on accuracy and data integrity.
  

• Analyze customer data to identify trends, behaviors and opportunities to improve Collections performance.
  

• Develop and maintain dashboards, reports and other analytical tools to track key metrics and KPIs for Field Collections Team
  

• Communicate insights and recommendations to stakeholders. This is done on hourly, daily, MTD, Monthly and quarterly basis based on ongoing initiatives and trends and they’re driven by Objectives Key Results
  

• Collect and analyze data from multiple sources to provide insights and recommendations to support Collections
  

• Verifies and ensures every customer refund is in line with the policy for existing and non-existing customers and that the refunds are made to the right persons
  

• Shares with the Sales Teams the different customer categories to ensure that the sales Team make follow ups to improve collections at Early stage
  

• Compiling collection officer commission.