A Bachelor’s Degree preferably in a Business related field.
At least five years’ experience in retail banking with a sales background with at least 3 years at a managerial level.
Computer knowledge especially working spread sheets, power point and word processor.
Good knowledge of the Bank’s products, systems and Personal Banking goals/objectives.
Industry and business acumen.
Good leadership, management and Business development skills to effectively plan and develop a cohesive sales strategic direction.
Excellent performance driving & teambuilding skills.
Strong networking and relationship management skills.
Excellent communication skills – both written and oral (Presentation and Public speaking skills).
Good /high level engagement & negotiation skills.
Good understanding of credit processes.
Excellent Customer service and interpersonal and skills and the ability to handle conflicts and client complaints.
Creative problem solving and good decision making skills.
A team player with ability to lead and work under minimum supervision.
Excellent organizational, planning and time management skills.
Great attention to detail.
Ability to keep abreast on changes in the market, customer requirements, competitors’ responses and ability to use information to identify new business opportunities and threats.

Develop and maintain existing relationships through cross selling and deep selling so as to enhance profitability.
Develop an Investment Clubs segment strategy and oversee its implementation in order to grow the numbers.
Manage the Investment Clubs portfolio effectively to ensure performance through timely repayments, renewals and take proactive approach to deal with poorly performing facilities.
Provide leadership to the sales and branch based teams in the structuring of product offerings and prepositions to Investment Clubs prospects.
Participate in the design of best practices, skills sharing approaches, assist in product & process training as a resource person, to build capacity among branch & sales teams, and to ensure competencies in the network meet business requirements for Investment Clubs.
Initiate and build alliances/ associations/ partnerships (local and international) with organizations promoting women businesses and leverage on these to provide growth opportunities.
Relationship management with a focus on growing and retaining existing base through referrals.
Organize regional Investment Clubs trainings in house and with stakeholders.

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