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IT Associate - Arua

Closing: Nov 14, 2022

This position has expired

Published: Nov 3, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

Minimum Qualifications


Education & Professional Work Experience
Years of Experience / Degree Level
For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher


Field(s) of Education


Not applicable.



Certificates and/or Licenses


Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)



Relevant Job Experience


Essential
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.
Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage

Functional Skills


TR-Training - Virtual and face to face
IT-Computer Literacy
IT-Microsoft Office Productivity Software
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


Responsibilities
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

Minimum Qualifications


Education & Professional Work Experience
Years of Experience / Degree Level
For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher


Field(s) of Education


Not applicable.



Certificates and/or Licenses


Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)



Relevant Job Experience


Essential
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.
Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage

Functional Skills


TR-Training - Virtual and face to face
IT-Computer Literacy
IT-Microsoft Office Productivity Software
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


- Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.

- In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.

- Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.

- Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.

- Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.

- Provide each office, where equipment is installed, with full information for their asset management records.

- If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.

- Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.

- Add or remove users from the Network.

- Assist in the maintenance of accurate records of users and usage of the Network.

- Carry out minor hardware maintenance.

- Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.

- Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.

- Decide on appropriate resolution to incidents / problems.

- Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

- Perform other related duties as required.

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