Requirements
• Bachelor's Degree required; MBA preferred.
• At least 5 years of progressive experience within NGO/Corporate Supply Chain environment.
• Advanced MS Excel skills and experience with Microsoft Dynamics ERP system.
• Willingness to travel to global IRC locations up to 25% of the time.
• Supply Chain certification (e.g., APICS CSCP, CPIM, or CSCMP) preferred.
• Excellent written and verbal communication skills in English are essential. Additional knowledge of IRC standard languages, such as French, Arabic, or Spanish is a plus.
• Proven coaching and training, project management, process mapping, and process documentation skills.
System Utilization and Support:
• Provide guidance to users in the Country Programs and Offices on utilizing Integra supply chain functionalities effectively.
• Monitor office performance using Power BI and Integra reports, identify gaps, support creation of action plans, and facilitate system utilization and adoption.
• Actively monitor the cleanliness of the data in the system and work with the Master Data Management team, the App Support team and the technical team, to clean office system data.
• Provide support to offices on inventory management processes, including dedicated support during the cycle and the end of year counts.
• Work with the Regional Supply Chain Director and the office to monitor Supply Chain Key Performance Indicators (KPIs) and drive action plans to improve SC processes.
Cross-functional Collaboration:
• Be an active member of the regional delivery teams providing supply chain feedback and expertise where needed.
• Collaborate with Finance, Programs, and the technical team to resolve office and regional Integra cross-functional issues.
System Enhancements and Feedback:
• Actively collect feedback from offices to suggest system enhancements and improvements and raise system enhancement tickets as needed.
• Report bugs and other system anomalies observed by users on ServiceNow and follow up on the resolutions and communication to the offices.
• Test system enhancements and upgrades as needed by conducting testing scenarios covering all SC aspects and reporting on the results.
• Support change-management, communication, and training system enhancements.
Additional Duties:
• Perform other duties as assigned, supporting the overall effectiveness and efficiency of the Global Supply Chain function, including supporting new office deployments as needed.
