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Equity Bank Kenya
Service Recovery Officer
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Companies hiring now
Absa Group Ltd, Equity Bank Kenya , I&M Bank , KCB Group, National Bank of KenyaProfession (Banking, microfinance, insurance)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Engineering, architecture,Human resources,Information technology, software development, data,Legal,Media, communications, languages,Medical, health,Project, program management,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Transportation, logistics, driving,
Industry (Accounting, finance, banking, insurance)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Security,Transportation, logistics, storage,
Seniority (Accounting, finance, banking, insurance, Banking, microfinance, insurance)
© Fuzu Ltd
KCB Group
Banking + 2 more
Description
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
- Education Bachelor’s Degree Degree from a regrecognized university RQ
- Professional Qualifications Project management or business field AA
- Master’s Degree Business Administration Or related AA
Experience
Total Minimum No of Years Experience Required 7
- Proactive selling skills in education or related field 5 RQ
- Credit Underwriting Skills 5 ES
- Customer Relationship management 5 ES
- Banking Operations 2 DE
- Business research and product development 3 AA
Project management 2 AA
Responsibilities
- The role leads the development and execution of the Education Institutions MSME sector strategy, ensuring alignment with overall retail and MSME business objectives.
- It identifies market opportunities through continuous monitoring of sector trends and drives initiatives that enhance growth and competitiveness.
- The role oversees the Education Institutions MSME team, ensuring effective resourcing, capability building, and collaboration across Branch and Digital channels.
- It partners with product and innovation teams to design sector-specific financial solutions, including tailored lending and payment tools.
- The role ensures full compliance with regulatory, operational, and risk management requirements within the Education Institutions MSME portfolio.
- It monitors financial performance, customer satisfaction, and retention metrics to sustain growth and strengthen the Education Institutions MSME value proposition
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