Requirements

• A degree in Accounting, Finance, or a related field. A professional qualification such as ACCA, CPA, or CIMA is an advantage.
  

Experience:

• Minimum of 2 years of experience
  
• Experience in credit control or accounts receivable, preferably in the telecommunications or financial services industry.
  
• Experience working with Enterprise Resource Planning systems and MS Excel for financial reporting and analysis.
  
• Strong knowledge of credit control processes and techniques.
  

1. Credit Management
   • Assess and recommend on the creditworthiness of new and existing customers.
     
   • Recommend and adjust credit limits and terms according to company policy.
     
   • Review customer accounts regularly to ensure that outstanding debts are within acceptable limits.
     
2. Collections & Payment Recovery
   • Follow up on overdue payments and manage collections to reduce bad debts.
     
   • Negotiate payment plans with customers who are unable to pay in full.
     
   • Ensure that all overdue accounts are promptly escalated to management.
     
   • Prepare and issue statements and reminders to customers.
     
   • Ensure customers receive monthly invoices on time.
     
3. Reporting & Documentation
   • Maintain up-to-date records of all credit transactions.
     
   • Prepare daily, weekly, and monthly reports on the status of outstanding debts.
     
   • Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management.
     
4. Customer Relations & Dispute Resolution
   • Build and maintain positive relationships with customers to facilitate smooth collections.
     
   • Investigate and resolve billing issues and discrepancies in a timely manner.
     
   • Collaborate with other departments such as Sales, Legal, and Customer Care to resolve customer payment disputes.
     
5. Compliance & Risk Management
   • Ensure that all activities comply with company policies, industry regulations, and legal requirements.
     
   • Continuously monitor the company’s credit risk exposure and recommend actions to mitigate risks.
     
   • Ensure adherence to credit control processes and procedures.
     
6. Team Collaboration
   • Work closely with other members of the finance team to achieve overall financial goals.
     
   • Provide support and training to junior staff and interns in the credit control function.